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Why forwardSLASH?
We believe in creating a work environment of mutual trust, respect, inclusion and diversity. Everyone who works for forwardSLASH should know what's expected of them in their jobs and have open and constructive conversations about their performance.
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869
Canadian Customer Services Host
Closing date: 2010-09-26
Responding to customer queries by telephone, email and online chats.
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment.
Processing pertinent information into relevant databases.
Completion of tasks assigned during shift.
Customer relationship building and management as well as cross selling of products and services.
Problem solving tasks during shift.
Handling and taking full responsibility for customer related queries.
Make outgoing calls and execute outbound campaigns to identified customers.
Offering translation services to the organisation.
Excellent time management and adherence to schedule.
Performing extra tasks given by managers / shift supervisors as required.
Translation of marketing content and contracts for other departments, including media and poker.
Assisting the media team with deals including website and deal research.
Hosting VIP players.
Finding and hosting potential VIP players.
Assisting the marketing team with the conceptualisation and implementation of Canadian promotions and content.
Database mining and marketing for Canada.
Content checking and translations for casino brand websites and lobbies.
Requirements
Canadian National
Bilingual French/English both written and spoken is essential
Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
Additional written and spoken fluency in any other European Languages is advantageous
Demonstrated literacy in MS Office: Outlook and Excel
Above average word processing skills preferred
Strong written and verbal communication skills
Proven knowledge in the application of Customer Services Centre technical systems
Ability to apply new technologies and methodologies
Highly numerate
Proven passion for customer service.
Demonstrated quality orientation
Excellent CRM skills
Excellent time management and adherence to schedule
Experience in Canadian Markets advantageous
Assertive, confident, quick thinking
Pro-active, organised and strong personal drive
High numeracy, analytical, problem solving skills
Adaptable and resourceful
Systematic, precise, logical, accurate and thorough
Energetic, motivated and innovative
Excellent communication and interpersonal skills
Sound organisational and time-management skills
Accountability
High stress tolerance
Apply here
In line with Company commitments to diversifying its workforce, applications from the designated groups will be given priority consideration.
870
Customer Services Host - Dutch
Closing date: 2010-09-26
Responding to customer queries by telephone, email and online chats.
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment.
Processing pertinent information into relevant databases.
Completion of tasks assigned during shift.
Customer relationship building and management as well as cross selling of products and services.
Problem solving tasks during shift.
Handling and taking full responsibility for customer related queries.
Make outgoing calls and execute outbound campaigns to identified customers.
Offering translation services to the organisation.
Excellent time management and adherence to schedule.
Performing extra tasks given by managers / shift supervisors as required.
Translation of marketing content and contracts for other departments, including media and poker.
Assisting the media team with deals including website and deal research.
Hosting VIP players.
Finding and hosting potential VIP players.
Assisting the marketing team with the conceptualisation and implementation of Dutch promotions and content.
Database mining and marketing for The Netherlands.
Content checking and translations for casino brand websites and lobbies.
Requirements
Bilingual Dutch/English both written and spoken is essential
Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
Additional written and spoken fluency in any other European Languages is advantageous
Demonstrated literacy in MS Office: Outlook and Excel
Above average word processing skills preferred
Strong written and verbal communication skills
Proven knowledge in the application of Customer Services Centre technical systems
Ability to apply new technologies and methodologies
Highly numerate
Proven passion for customer service.
Demonstrated quality orientation
Excellent CRM skills
Excellent time management and adherence to schedule
Experience in Dutch markets advantageous
Personal Competencies
Assertive, confident, quick thinking
Pro-active, organised and strong personal drive
High numeracy, analytical, problem solving skills
Adaptable and resourceful
Systematic, precise, logical, accurate and thorough
Energetic, motivated and innovative
Excellent communication and interpersonal skills
Sound organisational and time-management skills
Accountability
High stress tolerance
Apply here
In line with Company commitments to diversifying its workforce, applications from the designated groups will be given priority consideration.
871
Customer Services Host - Dutch
Closing date: 2010-09-26
Responding to customer queries by telephone, email and online chats.
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment.
Processing pertinent information into relevant databases.
Completion of tasks assigned during shift.
Customer relationship building and management as well as cross selling of products and services.
Problem solving tasks during shift.
Handling and taking full responsibility for customer related queries.
Make outgoing calls and execute outbound campaigns to identified customers.
Offering translation services to the organisation.
Excellent time management and adherence to schedule.
Performing extra tasks given by managers / shift supervisors as required.
Translation of marketing content and contracts for other departments, including media and poker.
Assisting the media team with deals including website and deal research.
Hosting VIP players.
Finding and hosting potential VIP players.
Assisting the marketing team with the conceptualisation and implementation of Dutch promotions and content.
Database mining and marketing for The Netherlands.
Content checking and translations for casino brand websites and lobbies.
Requirements
Bilingual Dutch/English both written and spoken is essential
Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
Additional written and spoken fluency in any other European Languages is advantageous
Demonstrated literacy in MS Office: Outlook and Excel
Above average word processing skills preferred
Strong written and verbal communication skills
Proven knowledge in the application of Customer Services Centre technical systems
Ability to apply new technologies and methodologies
Highly numerate
Proven passion for customer service.
Demonstrated quality orientation
Excellent CRM skills
Excellent time management and adherence to schedule
Experience in Dutch markets advantageous
Personal Competencies
Assertive, confident, quick thinking
Pro-active, organised and strong personal drive
High numeracy, analytical, problem solving skills
Adaptable and resourceful
Systematic, precise, logical, accurate and thorough
Energetic, motivated and innovative
Excellent communication and interpersonal skills
Sound organisational and time-management skills
Accountability
High stress tolerance
Apply here
In line with Company commitments to diversifying its workforce, applications from the designated groups will be given priority consideration.
872
Customer Services Host: The Netherlands
Closing date: 2010-09-26
Responding to customer queries by telephone, email and online chats.
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment.
Processing pertinent information into relevant databases.
Completion of tasks assigned during shift.
Customer relationship building and management as well as cross selling of products and services.
Problem solving tasks during shift.
Handling and taking full responsibility for customer related queries.
Make outgoing calls and execute outbound campaigns to identified customers.
Offering translation services to the organisation.
Excellent time management and adherence to schedule.
Performing extra tasks given by managers / shift supervisors as required.
Translation of marketing content and contracts for other departments, including media and poker.
Assisting the media team with deals including website and deal research.
Hosting VIP players.
Finding and hosting potential VIP players.
Assisting the marketing team with the conceptualisation and implementation of Dutch promotions and content.
Database mining and marketing for The Netherlands.
Content checking and translations for casino brand websites and lobbies.
Requirements
JOB REQUIREMENTS
Dutch national from The Netherlands
Bilingual Dutch/English both written and spoken is essential
Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
Additional written and spoken fluency in any other European Languages is advantageous
Demonstrated literacy in MS Office: Outlook and Excel
Above average word processing skills preferred
Strong written and verbal communication skills
Proven knowledge in the application of Customer Services Centre technical systems
Ability to apply new technologies and methodologies
Highly numerate
Proven passion for customer service.
Demonstrated quality orientation
Excellent CRM skills
Excellent time management and adherence to schedule
Experience in Dutch markets advantageous
PERSONAL COMPETENCIES
Assertive, confident, quick thinking
Pro-active, organised and strong personal drive
High numeracy, analytical, problem solving skills
Adaptable and resourceful
Systematic, precise, logical, accurate and thorough
Energetic, motivated and innovative
Excellent communication and interpersonal skills
Sound organisational and time-management skills
Accountability
High stress tolerance
Apply here
In line with Company commitments to diversifying its workforce, applications from the designated groups will be given priority consideration.
874
Customer Services Host Australia
Closing date: 2010-09-26
DUTIES will include but not be limited to
Responding to customer queries by telephone, email and online chats
Overall ownership of the Australian customer facing communications and touch-points
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Completion of tasks assigned during shift
Customer relationship building and management as well as cross selling of products and services
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers
Excellent time management and adherence to schedule
Performing extra tasks given by managers / shift supervisors as required
Requirements
Australian or New Zealand National
Fluency in written and spoken English
Tertiary qualification
Willingness and capacity to work on a flexible shift basis including night shifts.
A well established track record of high quality of service delivery as a Customer Services Representative.
Demonstrated literacy in MS Office: Outlook, Word and Excel
Strong written and verbal communication skills
Proven knowledge in the application of Customer Services Centre technical systems
Ability to apply new technologies and methodologies
Proven passion for customer service and excellent CRM skills
Demonstrated quality orientation
Excellent time management and adherence to schedule
Enthusiasm to learn new marketing skills to incorporate into the customer hosting function.
Assertive, confident, quick thinking
Pro-active, organised and strong personal drive
High numeracy, analytical, problem solving skills
Adaptable and resourceful in an ever changing environment
Systematic, precise, logical, accurate and thorough
Energetic, motivated and innovative
Excellent communication and interpersonal skills
Sound organisational and time-management skills
Accountability
High stress tolerance
Apply here
In line with Company commitments to diversifying its workforce, applications from the designated groups will be given priority consideration.
873
Customer Servicees Host: Canada
Closing date: 2010-09-27
DUTIES
Responding to customer queries by telephone, email and online chats.
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment.
Processing pertinent information into relevant databases.
Completion of tasks assigned during shift.
Customer relationship building and management as well as cross selling of products and services.
Problem solving tasks during shift.
Handling and taking full responsibility for customer related queries.
Make outgoing calls and execute outbound campaigns to identified customers.
Offering translation services to the organisation.
Excellent time management and adherence to schedule.
Performing extra tasks given by managers / shift supervisors as required.
Translation of marketing content and contracts for other departments, including media and poker.
Assisting the media team with deals including website and deal research.
Hosting VIP players.
Finding and hosting potential VIP players.
Assisting the marketing team with the conceptualisation and implementation of Canadian promotions and content.
Database mining and marketing for Canada.
Content checking and translations for casino brand websites and lobbies.
Requirements
JOB REQUIREMENTS
Canadian National
Bilingual French/English both written and spoken is advantageous
Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
Additional written and spoken fluency in any other European Languages is advantageous
Demonstrated literacy in MS Office: Outlook and Excel
Above average word processing skills preferred
Strong written and verbal communication skills
Proven knowledge in the application of Customer Services Centre technical systems
Ability to apply new technologies and methodologies
Highly numerate
Proven passion for customer service.
Demonstrated quality orientation
Excellent CRM skills
Excellent time management and adherence to schedule
Experience in Canadian Markets advantageous
PERSONAL COMPETENCIES
Assertive, confident, quick thinking
Pro-active, organised and strong personal drive
High numeracy, analytical, problem solving skills
Adaptable and resourceful
Systematic, precise, logical, accurate and thorough
Energetic, motivated and innovative
Excellent communication and interpersonal skills
Sound organisational and time-management skills
Accountability
High stress tolerance
Apply here
In line with Company commitments to diversifying its workforce, applications from the designated groups will be given priority consideration.
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